Frequently Asked Questions
Everything you need to know about shopping with JENSEN.
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the continental United States.
How can I return an item?
We offer a 30-day return policy for most items. To initiate a return, please visit our Returns Portal with your order number and email address to receive a prepaid shipping label.
Do you offer international shipping?
Currently, JENSEN ships to the United States and Canada. We are working on expanding our logistics to support more international destinations in the near future.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Google Pay.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Are your products covered by a warranty?
Yes, most JENSEN products come with a one-year limited warranty against manufacturing defects. Please refer to the specific product page for detailed warranty information.